Getting Started with the NISC Mustering System
Overview
The NISC Mustering System is a personnel safety and emergency response platform that tracks where people are within your facility using Bluetooth Low Energy (BLE) beacons and wireless access points. During an emergency, the system provides a live headcount and muster report so safety officers can quickly account for all personnel.
This guide walks you through what the system does, how to log in for the first time, how to find your way around, and what steps are needed to get fully operational.
What the System Does
- Tracks personnel locations in real time using BLE beacons worn or carried by individuals
- Displays location data on a floor plan map of your facility
- Provides an emergency muster screen showing who is accounted for and who is missing
- Records activity logs and generates reports for safety compliance
- Alerts operators to battery-low beacons and offline gateways
Prerequisites
Before you log in for the first time, confirm the following with your system administrator:
- You have been given a username (email address) and a temporary password
- Your browser is up to date (Chrome, Edge, Firefox, or Safari — latest versions recommended)
- You have network access to the system URL
First Login
- Open your web browser and navigate to the NISC Mustering System URL provided by your administrator.
- On the Sign In page, enter your email address and your temporary password.
- Click Sign In.
- If this is your first login, the system will display a message: "Password change required before continuing." You will be redirected automatically to the Change Password page. Follow the instructions there before proceeding.
- After setting your password, you will land on the Dashboard.
Note: If you are unsure of your login credentials, contact your NISC system administrator. The system does not offer a self-service password reset link.
Navigation Overview
After logging in, the main application layout has three areas:
Top Header Bar
| Element | Purpose |
|---|---|
| Hamburger menu button (top left) | Show or hide the navigation sidebar |
| NISC logo | Returns you to the Dashboard when clicked |
| Live / Connecting / Offline indicator | Shows whether the system has a live data connection |
| Dark/light mode toggle (moon/sun icon) | Switches between dark and light colour themes |
| Refresh button (circular arrow) | Manually refreshes data on the current page |
| User initials button (top right) | Opens a menu with your name, role, Change Password, and Logout |
Left Navigation Sidebar
The sidebar lists all available sections. Click any item to navigate there. On narrow screens, the sidebar collapses automatically and can be opened with the hamburger button.
| Section | What it contains |
|---|---|
| Dashboard | Live summary of personnel, beacon status, and facility overview |
| Floor Plan | Interactive map showing personnel locations on your facility layout |
| Emergency | Muster workflow — trigger a roll call and track who is accounted for |
| Battery | Beacon battery status across all registered devices |
| Gateways | Status of Aruba access points forwarding BLE data |
| Activity | Event log of personnel movements (manager role required) |
| Analytics | Trend reports and occupancy data (manager role required) |
| Weather | Local weather data for your facility |
| BLE Scanner | In-browser Bluetooth scanner for testing and commissioning |
| Ambient | Ambient BLE device monitoring |
| Assets | Asset tracking view |
| Admin | System configuration — beacons, personnel, gateways, floor plans |
Main Content Area
The central area shows the current page. A breadcrumb trail beneath the header shows your current location within the system.
Getting Started Checklist
When you first use the system, an onboarding checklist appears automatically. It tracks four required setup steps:
- Upload a floor plan — Go to the Floor Plan section and upload an image of your facility layout. Beacons and personnel are mapped against this image.
- Register an access point (AP) — In the Gateways section, confirm that at least one Aruba AP is reporting BLE data.
- Register a beacon — In the Admin section, add at least one BLE beacon to the system.
- Run your first muster — Once telemetry is live, open the Emergency section and walk through a muster drill.
The checklist shows your current progress as a percentage. It disappears once all four steps are complete. If you dismiss it early, a small button in the bottom-right corner of the screen will bring it back.
Tip: If you have already completed setup steps before this guide, the checklist checks your live data automatically and marks completed steps as done.
Guided Tours
The system includes built-in guided tours that highlight key areas of the interface. Tours run automatically the first time you visit each major section. You can replay any tour by clicking the ? help button in the bottom-right corner of the screen.
There are three tours available:
- Setup tour — Walks through the four setup checklist steps
- Muster tour — Explains the Emergency muster workflow
- Admin tour — Introduces the Admin configuration area
Troubleshooting
The page loads but shows "Loading..." and never completes. Check the connection status indicator in the header. If it shows "Offline", the system cannot reach the data server. Verify your network connection and try refreshing the page.
I cannot see the Admin section in the sidebar. The Admin section is visible to all users in the current release. If it does not appear, try refreshing the page or contact your administrator to verify your account is active.
The onboarding checklist does not mark steps as complete even though I have done them. The checklist refreshes automatically once per minute. Wait a moment, then refresh the page. If the issue persists, the relevant data may not have saved correctly — check the specific section (Floor Plan, Gateways, or Admin) for errors.
I was redirected to Change Password as soon as I logged in. This is expected behaviour for new accounts. See the Profile and Account wiki page for instructions on setting your password.