Profile and Account Management
Overview
The Profile page lets you view your account details, update your display name and email address, and change your password. This guide also covers what to do when you are required to set a new password on first login.
Viewing Your Profile
After signing in, click your initials button in the top-right corner of the header bar. A small dropdown menu will appear showing your full name, role, and email address.
To open the full Profile page, navigate to /profile using the address bar, or follow any link in the application that leads there.
The Profile page is divided into two columns:
- Left column — Profile Information: Your editable display name and email address
- Right column — Account Actions and User Details: Buttons for changing your password and logging out, plus a read-only summary of your username, role, and account status
Editing Your Display Name or Email
- On the Profile page, locate the Profile Information card on the left.
- Click into the Display Name field and type your new name.
- Click into the Email field and type your new email address.
- Click Save Changes.
- A confirmation message ("Profile Updated") will appear briefly at the top of the page if the save was successful.
Note: Changing your email address here updates your display email only. It does not change the address you use to log in unless your administrator has set up that behaviour.
Changing Your Password (from the Profile Page)
- On the Profile page, click the Change Password button in the Account Actions card on the right.
- A dialog will open with three fields:
- Current Password — Enter your existing password
- New Password — Enter your chosen new password
- Confirm Password — Re-enter the new password to confirm it
- Click Change Password in the dialog to save.
- A confirmation message will appear and you will be redirected to the Dashboard.
- To cancel without making changes, click Cancel or close the dialog.
Tip: Your new password must be at least 8 characters long. See the password requirements checklist in the next section for full details.
Changing Your Password (Dedicated Change Password Page)
Administrators may configure accounts to require a password change on first login. In this case, you will be redirected to the dedicated Change Password page automatically after signing in.
Password Requirements
The system enforces strong password rules. As you type your new password, a checklist updates in real time to show which requirements have been met:
- At least 12 characters
- At least one uppercase letter (A–Z)
- At least one lowercase letter (a–z)
- At least one number (0–9)
- At least one special character (such as
!,@,#,$,%,^,&,*)
The Change Password button will remain disabled until all five requirements are met and both the New Password and Confirm Password fields match.
Step-by-Step: First-Login Password Reset
After signing in with your temporary password, you will see the message: "Password change required before continuing."
You will be redirected automatically to the Change Password page.
In the Current Password field, type the temporary password you were given.
In the New Password field, type a new password that meets all five requirements listed above. Watch the checklist beneath the field — each requirement shows a tick when it is satisfied.
In the Confirm New Password field, type the same new password again.
Click Change Password.
A success message will appear and you will be taken to the Dashboard.
Important: Do not navigate away or close the browser tab during this step. If the page is interrupted, sign in again with your temporary password and you will be prompted to set a new one again.
Cancelling a Forced Password Change
If you click Cancel on the Change Password page, you will be signed out and returned to the Sign In page. You will need to sign in again and complete the password change before you can use the system.
Viewing Your Role and Status
The User Details card on the right side of the Profile page shows:
- Username — The username associated with your account
- Role — Your assigned role in the system (for example, Admin, Manager, or Operator)
- Status — Your account status (Active accounts show a green badge)
These fields are read-only. Contact your administrator if any detail is incorrect.
Signing Out from the Profile Page
- On the Profile page, click the Logout button in the Account Actions card.
- You will be signed out and returned to the Sign In page.
Alternatively, you can sign out from any page by clicking your initials button in the top-right header and selecting Logout.
Troubleshooting
My profile page shows "Loading profile..." indefinitely. This usually means the system cannot retrieve your account data from the server. Check the connection status indicator in the header. If it shows "Offline", your session may have expired. Try signing out and signing in again.
I clicked Save Changes but the page shows an error. The most common cause is a network interruption mid-save. Check the error message for details. Try saving again. If the error persists, sign out and sign back in, then retry.
The Change Password button is disabled and I cannot click it. The button only becomes active when all five password requirements are met and both password fields match. Look at the requirements checklist beneath the New Password field — any unmet requirement will be shown with an X. Adjust your password until all five show a tick.
I entered my current password but the form says it is incorrect. Make sure you are typing your current (most recently set) password, not a previous one. Passwords are case-sensitive — check that Caps Lock is not on.
After changing my password I was signed out instead of redirected to the Dashboard. This can occasionally happen if the session cookie did not refresh correctly. Sign in again with your new password. You should not be prompted to change it again.